Jeanne // Tortoise Lu Goldie

Professionally packed and fast shipping

We have a range of shipping options because of our long-term relationship with UPS FedEx DHL. Our warehouse personnel are well educated and will package the goods according to the exact and precise specifications. Prior to shipping, your goods are carefully examined and safely secured. Everyday, we send to thousands of customers across multiple countries. This is a testament to our determination to become the largest online retailer worldwide. Warehouses and distribution centers are found in Europe as well as the USA.

Orders with more than one item are assigned processing times for each item.

Prior to shipment, we examine the items ordered thoroughly before sending the items. Today, most orders will be delivered within 48 hours. It is expected that delivery will take between 3 and seven days.

Returns

The stock market is always changing. It's not completely managed by us since we have multiple entities, including the factory and our storage. The stock can change at any moment. It's possible that you may not receive your purchase after it's been placed.

Our policy is valid for a period of 30 days. If it's been more than 30 days since the date you purchased your item and we're unable to offer you a full refund or exchange.

The item should not be used and in the original packaging. The item should be in its original packaging.